Customer Support Representative - billing questions (Savannah, GA)

Silverline Bridge Freight Group is looking for a Customer Support Representative. The job centres on billing questions for dock schedules, and it would suit someone who likes steady, practical work. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with dock schedules. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Savannah. • Applications are reviewed on a rolling basis.