Customer Support Representative - billing questions (Savannah, GA)

Northwind Glen Hospitality is looking for a Customer Support Representative. The job centres on billing questions for reviews and feedback, and it would suit someone who likes steady, practical work. You would join a large organisation of about 484 people based in Savannah. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with reviews and feedback. Working arrangement • Full-time, on a regular day shift. • On site in Savannah. • Applications are reviewed on a rolling basis.