Customer Support Representative - billing questions (Savannah, GA)

Rivermark Wren Environmental Services collects and processes waste and recycling around Savannah, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 159 people based in Savannah. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service complaints, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service complaints. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Savannah. • We will tell you what to expect at each step of the hiring process.