Customer Support Representative - billing questions (San Jose, CA)

We are growing our team at Fernwood Cross Foods Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of more than 1,000 people based in San Jose. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with ingredient orders. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.