Customer Support Representative - billing questions (San Jose, CA)

Northwind Bright Medical builds devices used by hospitals and clinics, with its team based in San Jose, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 347 people based in San Jose. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including device records, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with device records. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in San Jose. • We reply to every applicant.