Customer Support Representative - billing questions (San Jose, CA)

Silverline Cobalt Medical Group is looking for a Customer Support Representative. The job centres on billing questions for production lots, and it would suit someone who likes steady, practical work. You would join a small organisation of about 47 people based in San Jose. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including production lots, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with production lots. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in San Jose. • We reply to every applicant.