Customer Support Representative - billing questions (San Jose, CA)

Northwind Sable Manufacturing makes precision components in San Jose. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of about 540 people based in San Jose. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including tooling, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with tooling. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in San Jose. • Applications are reviewed on a rolling basis.