Customer Support Representative - billing questions (San Jose, CA)

Highbridge Lakeside Freight moves freight for manufacturers and retailers out of San Jose, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer tracking. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.