Customer Support Representative - billing questions (San Jose, CA)

Silverline Meridian Foods produces packaged foods at its San Jose plant. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 164 people based in San Jose. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including allergen controls, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with allergen controls. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in San Jose. • Applications are reviewed on a rolling basis.