Customer Support Representative - billing questions (San Jose, CA)

Stonegate Sable Water Authority Group operates treatment plants and pipelines around San Jose, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 19 people based in San Jose. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.