Customer Support Representative - billing questions (San Diego, CA)

We are growing our team at Silverline Timber Property Management and adding a Customer Support Representative whose main responsibility will be billing questions. We are flexible about schedules. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including resident events, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Full-time, on a regular day shift. • On site in San Diego, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.