Customer Support Representative - billing questions (San Diego, CA)

Greenridge Cross Hospitality is looking for a Customer Support Representative. The job centres on billing questions for group events, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including group events, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with group events. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in San Diego. • Applications are reviewed on a rolling basis.