Customer Support Representative - billing questions (San Diego, CA)

Rivermark Pike Water Authority supplies drinking water and treats wastewater for San Diego and nearby communities, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people based in San Diego. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in San Diego. • Applications are reviewed on a rolling basis.