Customer Support Representative - billing questions (San Diego, CA)

Harborlight Haven Financial is looking for a Customer Support Representative. The job centres on billing questions for vendor spend, and it would suit someone who likes steady, practical work. Career paths are clear. What you will do • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with vendor spend. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Diego. • Applications are reviewed on a rolling basis.