Customer Support Representative - billing questions (San Diego, CA)

Bright Junction Housing is looking for a Customer Support Representative. The job centres on billing questions for resident services, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in San Diego. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including resident services, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with resident services. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.