Customer Support Representative - billing questions (San Diego, CA)

Nova Sparrow Transit Planning plans bus and rail service for cities around San Diego, and we need a Customer Support Representative to lead our billing questions. We like people who ride the bus and notice when things do not work. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with fare systems. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in San Diego, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.