Customer Support Representative - billing questions (San Diego, CA)

We are growing our team at Amberfield West Transit Planning Group and adding a Customer Support Representative whose main responsibility will be billing questions. Work is collaborative and map-heavy. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including ridership counts, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with ridership counts. Working arrangement • Full-time, on a regular day shift. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.