Customer Support Representative - billing questions (San Diego, CA)

Westbrook Studio is looking for a Customer Support Representative. The job centres on billing questions for survey data, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including survey data, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with survey data. Working arrangement • Full-time, on a regular day shift. • On site in San Diego. • Applications are reviewed on a rolling basis.