Customer Support Representative - billing questions (San Diego, CA)

Northwind Forge Transit Planning helps transport agencies around San Diego design routes and schedules. We are hiring a Customer Support Representative to take on billing questions. Work is collaborative and map-heavy. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including survey data, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with survey data. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in San Diego, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.