Customer Support Representative - billing questions (San Diego, CA)

We are growing our team at Rivermark Meridian Foods and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 16 people based in San Diego. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including allergen controls, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with allergen controls. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.