Customer Support Representative - billing questions (San Diego, CA)

Amberfield Nest Water Authority operates treatment plants and pipelines around San Diego, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including water quality, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with water quality. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.