Customer Support Representative - billing questions (San Antonio, TX)

We are growing our team at Amberfield Harbor Transit Planning and adding a Customer Support Representative whose main responsibility will be billing questions. Work is collaborative and map-heavy. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including survey data, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with survey data. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in San Antonio. • Applications are reviewed on a rolling basis.