Customer Support Representative - billing questions (San Antonio, TX)

Highbridge Yarrow Facilities is looking for a Customer Support Representative. The job centres on billing questions for customer sites, and it would suit someone who likes steady, practical work. You would join a small organisation of about 48 people based in San Antonio. What you will do • Resolve billing and account issues, including customer sites, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer sites. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Antonio. • We reply to every applicant.