Customer Support Representative - billing questions (San Antonio, TX)

Bright Juniper Civic Services is looking for a Customer Support Representative. The job centres on billing questions for permits, and it would suit someone who likes steady, practical work. You would join a large organisation of about 561 people based in San Antonio. What you will do • Resolve billing and account issues, including permits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Antonio. • We will tell you what to expect at each step of the hiring process.