Customer Support Representative - billing questions (San Antonio, TX)

Nova Forge Energy is looking for a Customer Support Representative. The job centres on billing questions for billing disputes, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing disputes. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in San Antonio. • We reply to every applicant.