Customer Support Representative - billing questions (San Antonio, TX)

Bright Mill Telecom provides broadband and phone service around San Antonio. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including network equipment, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with network equipment. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Antonio, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.