Customer Support Representative - billing questions (San Antonio, TX)

We are growing our team at Harborlight Haven Financial and adding a Customer Support Representative whose main responsibility will be billing questions. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including loan applications, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with loan applications. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in San Antonio. • Applications are reviewed on a rolling basis.