Customer Support Representative - billing questions (Salt Lake City, UT)

Foxglove Wren Freight Group is looking for a Customer Support Representative. The job centres on billing questions for dock schedules, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Salt Lake City. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with dock schedules. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Salt Lake City. • We reply to every applicant.