Customer Support Representative - billing questions (Salt Lake City, UT)

Bright Willow Insurance is an insurance company in Salt Lake City with claims and service teams, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people based in Salt Lake City. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including policy renewals, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with policy renewals. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.