Customer Support Representative - billing questions (Salt Lake City, UT)

Rivermark Umber Hospitality Partners runs guest-focused properties across the Salt Lake City area, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including group events, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with group events. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.