Customer Support Representative - billing questions (Sacramento, CA)

We are growing our team at Harborlight Clear Legal Group and adding a Customer Support Representative whose main responsibility will be billing questions. We are a close group and share the work. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including court deadlines, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with court deadlines. • Bilingual English and Spanish. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Sacramento. • Applications are reviewed on a rolling basis.