Customer Support Representative - billing questions (Sacramento, CA)

Bright Environmental Services is an environmental-services company in Sacramento with routes, transfer stations and recycling. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 62 people based in Sacramento. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including collection routes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with collection routes. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Sacramento, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.