Customer Support Representative - billing questions (Sacramento, CA)

Bright Hollow Energy delivers power and gas plans across the Sacramento region. We are hiring a Customer Support Representative to take on billing questions. Safety comes first on every shift. What you will do • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Full-time, on a regular day shift. • On site in Sacramento. • Applications are reviewed on a rolling basis.