Customer Support Representative - billing questions (Rochester, NY)

Stonegate Basin Telecom is looking for a Customer Support Representative. The job centres on billing questions for network equipment, and it would suit someone who likes steady, practical work. You would join a large organisation of about 404 people based in Rochester. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including network equipment, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with network equipment. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Rochester, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.