Customer Support Representative - billing questions (Rochester, NY)

Fernwood Quill Civic Services is looking for a Customer Support Representative. The job centres on billing questions for budget submissions, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including budget submissions, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with budget submissions. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Rochester. • We reply to every applicant.