Customer Support Representative - billing questions (Rochester, NY)

Bright Hollow Telecom builds and runs fibre and wireless networks in the Rochester area. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including network equipment, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with network equipment. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Rochester. • Applications are reviewed on a rolling basis.