Customer Support Representative - billing questions (Rochester, NY)

Bright Lakeside Arts Center runs a venue and education programmes in Rochester, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 116 people based in Rochester. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with volunteer programmes. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Rochester, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.