Customer Support Representative - billing questions (Richmond, VA)

Silverline Union Energy delivers power and gas plans across the Richmond region, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 141 people based in Richmond. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service connections, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service connections. Working arrangement • Full-time, Monday to Friday. • On site in Richmond, with some flexibility after the first few months. • We reply to every applicant.