Customer Support Representative - billing questions (Richmond, VA)

We are growing our team at Cedar Quarry Energy and adding a Customer Support Representative whose main responsibility will be billing questions. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Resolve billing and account issues, including usage data, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Full-time, Monday to Friday. • On site in Richmond. • We reply to every applicant.