Customer Support Representative - billing questions (Richmond, VA)

Redstone Meridian Inspection Services tests and certifies buildings, pipelines and equipment around Richmond. We are hiring a Customer Support Representative to take on billing questions. Training and certification are paid for. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including field inspections, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with field inspections. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Richmond, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.