Customer Support Representative - billing questions (Richmond, VA)

We are growing our team at Greenridge North Property Management and adding a Customer Support Representative whose main responsibility will be billing questions. Maintenance and leasing staff share information every day. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including lease renewals, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Richmond. • We reply to every applicant.