Customer Support Representative - billing questions (Richmond, VA)

Summit Nest Property Management manages apartment communities around Richmond. We are hiring a Customer Support Representative to take on billing questions. Maintenance and leasing staff share information every day. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with vendor invoices. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Richmond. • Applications are reviewed on a rolling basis.