Customer Support Representative - billing questions (Richmond, VA)

Northwind Pine Press produces print and digital publications in Richmond, and we need a Customer Support Representative to lead our billing questions. We like people who notice details. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including print quotes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with print quotes. Working arrangement • Full-time, with a steady weekday schedule. • On site in Richmond. • Applications are reviewed on a rolling basis.