Customer Support Representative - billing questions (Reno, NV)

Northwind Orchard Freight is a Reno logistics company with trucks, warehouses and dispatch. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 33 people based in Reno. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with dock schedules. Working arrangement • Full-time, with a steady weekday schedule. • On site in Reno, with some flexibility after the first few months. • We reply to every applicant.