Customer Support Representative - billing questions (Reno, NV)

Lumen Sable Property Management is a Reno property manager with leasing, maintenance and resident services, and we need a Customer Support Representative to lead our billing questions. We are flexible about schedules. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with maintenance requests. Working arrangement • Full-time, on a regular day shift. • On site in Reno. • Applications are reviewed on a rolling basis.