Customer Support Representative - billing questions (Reno, NV)

Silverline Oak Foods is a Reno food manufacturer supplying grocers and food-service customers. We are hiring a Customer Support Representative to take on billing questions. Food safety is non-negotiable and we train for it. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with ingredient orders. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Reno. • Applications are reviewed on a rolling basis.