Customer Support Representative - billing questions (Reno, NV)

Lumen Umber Inspection Services is looking for a Customer Support Representative. The job centres on billing questions for certifications, and it would suit someone who likes steady, practical work. You would join a small organisation of about 184 people based in Reno. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including certifications, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with certifications. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Reno. • We will tell you what to expect at each step of the hiring process.