Customer Support Representative - billing questions (Reno, NV)

Rivermark Rook Manufacturing Partners is a Reno manufacturer supplying regional industrial customers, and we need a Customer Support Representative to lead our billing questions. Many of our supervisors started on the floor. What you will do • Resolve billing and account issues, including scrap and rework, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with scrap and rework. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Reno. • We will tell you what to expect at each step of the hiring process.