Customer Support Representative - billing questions (Reno, NV)

Greenridge North Property Management is looking for a Customer Support Representative. The job centres on billing questions for resident events, and it would suit someone who likes steady, practical work. We are flexible about schedules. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including resident events, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Reno. • We will tell you what to expect at each step of the hiring process.