Customer Support Representative - billing questions (Reno, NV)

Redstone Keystone Energy is looking for a Customer Support Representative. The job centres on billing questions for meter readings, and it would suit someone who likes steady, practical work. You would join a small organisation of about 178 people based in Reno. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Reno. • We will tell you what to expect at each step of the hiring process.